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Demo Page: Frequently Asked Questions
Find quick answers to common concerns about our services, appointments, billing, and more. Our FAQ section makes it easy to get the information you need.
Admission Procedures
Navigating the hospital admission process should be simple and stress-free. Whether you're planning ahead or facing an urgent medical situation, we are here to ensure you receive the care you need without unnecessary delays.
Before arriving at the hospital, ensure you have the following documents and information ready:
• Valid Identification – Government-issued ID or company ID for verification.
• Doctor’s Admission Order – A written order from your attending physician detailing the reason for admission.
• PhilHealth ID and Other Insurance Details – For patients using PhilHealth, HMOs, or private insurance, bring your membership card and other necessary documents.
• Initial Deposit – A required down payment, depending on the case and type of room chosen, unless covered by HMO or insurance.
• Step 1: Proceed to the Admission Office – Located on the ground floor, our Admission Office is staffed 24/7 to assist you.
• Step 2: Submit Required Documents – Our staff will review and process your documents, verify insurance coverage, and inform you about hospital policies.
• Step 3: Room Selection – Choose from a range of accommodation options, including Private Rooms, Semi-Private Rooms, Wards, and Intensive Care Units (ICU). Room availability is subject to confirmation.
• Step 4: Payment & Confirmation – Settle the initial deposit if required. For insured patients, our team will coordinate with your provider for approval.
• Step 5: Room Assignment & Orientation – A hospital staff member will escort you to your assigned room and provide important information about hospital rules, available services, and emergency procedures.
For patients requiring immediate medical attention:
• Proceed directly to the Emergency Room (ER).
• Our medical team will conduct an initial assessment and stabilize the patient.
• Relatives or caregivers must coordinate with the Admission Office to complete the required paperwork after the patient has been stabilized.
• Insurance coverage and PhilHealth benefits will be processed accordingly.
• Pediatric & Neonatal Admissions – Parents/guardians must present the child's birth certificate or any valid ID.
• Maternity Admissions – Expecting mothers should bring their prenatal records and laboratory test results for a seamless admission process.
• Surgical & ICU Admissions – Patients scheduled for surgery or intensive care will receive special instructions from their attending physician regarding pre-operative preparations and admission timelines.
• Once your attending physician approves discharge, you will be guided through the final billing process.
• Discharge clearance is required from the Billing Section and Nursing Station before leaving the hospital.
• Patients will receive discharge instructions, including follow-up care, prescribed medications, and necessary lifestyle modifications.
Patient & Visitor Guide
At Healthcare Online Solutions, we aim to provide a safe, comfortable, and healing environment for all patients and their loved ones. To ensure a smooth hospital experience, please take note of the following guidelines for patient care, visitor policies, and hospital services.
We recognize the importance of having loved ones by your side during recovery. To maintain an optimal healing environment, we observe the following visiting hours:
• General Ward: 9:00 AM – 9:00 PM
• Private Rooms: 9:00 AM – 9:00 PM
• Intensive Care Unit (ICU): 10:00 AM – 12:00 PM, 5:00 PM – 7:00 PM
Special Considerations: Visiting hours may vary based on the patient’s condition and physician’s advice. Please check with the Nurse Station for specific cases.
• To ensure the well-being of all our patients, we request visitors to adhere to the following:
• Maximum of two (2) visitors per patient at a time to prevent overcrowding.
• Children below 7 years old are discouraged from visiting for health and safety reasons.
• Face masks are required in patient rooms, ICUs, and other designated areas.
• Visitors with cough, fever, or flu-like symptoms are advised to postpone their visit.
• Quiet hours are observed in all patient areas to promote rest and recovery.
• Bringing outside food and drinks may be restricted, depending on the patient’s medical condition.
We believe in patient-centered care, where every individual is treated with dignity and respect.
✔ Patient Rights
• Receive quality medical care, regardless of background or condition.
• Be informed about their diagnosis, treatment, and prognosis.
• Expect privacy and confidentiality of medical records.
• Seek a second opinion or refuse treatment within legal and medical guidelines.
✔ Patient Responsibilities
• Provide accurate medical history and cooperate with the healthcare team.
• Follow the prescribed treatment plan and hospital policies.
• Be respectful to hospital staff, fellow patients, and visitors.
• Settle medical bills and related fees in a timely manner.
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For patients requiring a companion, our hospital offers companion passes with access to designated waiting lounges, rest areas, and sleeping accommodations (for select room types). Please inquire at the Admission Office for arrangements.
In case of an emergency, our staff is always ready to assist. Should you require wheelchair assistance, interpreter services, or special accommodations, kindly inform the Nurse Station or the hospital’s Patient Relations Office.
For further inquiries, feel free to reach out:
📍 Hospital Address: 29F Joy-Nostalg Center, 17 ADB Ave., Brgy. San Antonio, Pasig City, Metro Manila, Philippines 1550
📞 Phone: (02) 8404-0767
📧 Email: info@helpdeskonlinesolutions.com
Billing Procedure
Understanding hospital billing can help you manage expenses effectively and avoid unexpected costs. Here’s a step-by-step guide to ensure a smooth billing process:
• Upon admission, an initial deposit is required unless covered by an HMO or insurance provider. The amount depends on the room type and medical procedure required.
• For elective procedures or surgeries, an estimated cost breakdown may be provided upon request, helping you prepare for potential expenses.
• If using PhilHealth benefits or an HMO plan, our Billing Office will assist in verifying your coverage and computing your expected out-of-pocket expenses.
• Throughout your stay, you may request an interim billing statement from the Billing Office for transparency on accumulated charges.
• This includes room fees, medical procedures, medications, doctor’s professional fees, laboratory tests, and other hospital services.
• Patients or their representatives are encouraged to check their running balance regularly to manage financial obligations effectively.
• Once your attending physician approves your discharge, the Billing Section will finalize your hospital bill.
• The computation process may take 2 to 4 hours depending on the complexity of your case and insurance coordination.
• If using an HMO or insurance, our staff will process claims and deduct the covered amount from your total bill. Any remaining balance must be settled before discharge.
• Payments can be made through cash, credit/debit cards, bank transfers, or HMO/insurance coverage.
• After settling the final bill, a discharge clearance slip will be issued, which must be presented to the Nursing Station before leaving the hospital.
• If applicable, our PhilHealth Assistance Desk can help process deductions for eligible medical services.
• HMO and insurance claims will be coordinated directly with your provider. Any unapproved portions of the bill must be settled by the patient.
For further billing inquiries or assistance, feel free to contact our Billing Office at 📞 (02) 8404-0767.
HMO & Insurance
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
• 1 Cooperative Health Management Federation (1 Cooperative HMO)
• AlphaHealth HMO, Inc.
• AsianLife & General Assurance Corporation
• Avega Managed Care, Inc.
• Blue Cross Health Care, Inc.
• CareHealth Plus Systems, Inc.
• Caritas Health Shield, Inc.
• Cocolife Healthcare
• CoopHealth Management Federation
• EastWest Healthcare
• Flexicare Health Systems, Inc.
• Fortune Care
• Generali Philippines
• Getwell Health Systems, Inc.
• Health Partners HMO, Inc.
• IHealth Solutions, Inc.
• Insular Health Care, Inc.
• Intellicare (Asalus Corporation)
• Kaiser International HealthGroup, Inc.
• Lacson & Lacson Insurance Brokers, Inc.
• Maxicare Healthcare Corporation
• MedAsia Philippines, Inc.
• MediAccess Philippines, Inc.
• MediCard Philippines, Inc.
• Pacific Cross Health Care
• PhilCare (PhilhealthCare, Inc.)
• PhilLife Health Assurance Corporation
• Pinnacle Healthcare System, Inc.
• Value Care Health Systems, Inc. (ValuCare)
• WellCare Health Maintenance, Inc.
Hospital Amenities
At Healthcare Online Solutions, we understand that a comfortable and well-equipped environment plays a crucial role in your healing journey. We offer a variety of amenities to ensure that both patients and visitors have a pleasant and stress-free experience while at our hospital.
• Cafeteria & Coffee Shop – Our in-house cafeteria provides nutritious meals, snacks, and beverages. A coffee shop is also available for quick refreshments.
• Room Service for Patients – Meal plans are customized based on your dietary needs as prescribed by your doctor. Patients can order meals directly from their rooms.
• Vending Machines – For quick snacks and drinks, vending machines are available in waiting areas and common spaces.
• 24/7 In-Hospital Pharmacy – Our fully stocked pharmacy ensures that prescribed medications are available whenever you need them.
• Medical Supply Store – Essential medical equipment, such as wheelchairs, crutches, and wound care supplies, are available for purchase or rental.
• Free Wi-Fi Access – Stay connected with your loved ones and manage work commitments with complimentary internet access available in patient rooms and common areas.
• Private Waiting Lounges – Comfortable waiting areas are available for companions of admitted patients, featuring cozy seating, television, and charging stations.
• Parking & Valet Services – A spacious, secure parking area is available for patients and visitors, with valet services offered during peak hours.
• ATM & Banking Services – For added convenience, an ATM is located within the hospital premises for easy financial transactions.
• Chapel & Prayer Room – Open to patients, visitors, and staff for quiet reflection, prayer, and spiritual support. Chaplain services are also available upon request.
• Counseling & Support Groups – Our hospital offers psychological counseling and patient support groups for those undergoing long-term treatment or major procedures.
• Information Desk & Concierge – Our friendly concierge team is available to assist with directions, hospital services, and general inquiries.
• Language Assistance – Interpreter services are available for non-Filipino-speaking patients to ensure clear communication with medical professionals.
Affordable Pricing Plans Available
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